Ms. Rashmeet Kapoor is a seasoned academician and industry expert with over 16 years of experience in the hospitality industry and academia, specializing in Accommodation Management. Her career began at The Imperial New Delhi and was further shaped at The Taj Mahal Hotel New Delhi, where she excelled in various operational and leadership roles. During her tenure at Leela Hotels, she served as an Internal Auditor for ISO 14001:2004 (Environmental Management Systems), ensuring compliance with environmental standards and contributing to the organization’s sustainability initiatives. In her last hotel assignment, she served as Assistant Front Office Manager at The Leela Ambience Gurugram Hotel and Residences, showcasing her operational expertise in a high-end, fast-paced environment.
Transitioning into academia, Ms. Kapoor has made significant contributions as Programme Director and Associate Professor at Vedatya Institute, Gurugram. In this role, she has been instrumental in shaping curriculum and mentoring future hospitality leaders. She is a certified trainer with Taj Hotels and The Leela Group, further enhancing her credentials and industry credibility.

Ms. Kapoor holds a Master’s in Tourism and Travel Management from IGNOU and is currently pursuing a Doctorate from Chitkara University. Her commitment to continuous learning is reflected in her certifications, including the Situational Leadership workshop by Blanchard International.

Throughout her career, Ms. Kapoor has earned recognition for excellence in guest service, revenue optimization (RevPAR), and leadership, receiving accolades such as ‘Role Model, Executive Level’ at Taj Mahal Hotel and ‘Shining Gem, Executive Level’ at The Leela Group. As the Associate Dean of the School of Hospitality, Tourism, and Services Management at IILM University, she is committed to advancing the field by fostering academic excellence and bridging the gap between academia and industry.