Position title
Virtual Classroom Assistant

We are looking for a “Virtual Classroom Assistant” to support the faculty and students/participants in an engaging online learning environment using a variety of web conferencing solutions like MS Teams, Zoom, Webex etc. and others. This position will support duties related to the Virtual Instructor-Led Class administration and delivery of the lectures.

Primary Duties
  • Provide support to virtual classroom delivery.
  • Meet with instructors/faculties prior to the course to complete dry run sessions if any.
  • Provide technical support to the instructor and students as needed prior to the start and throughout the live session.
  • Assist the instructor with specific technical functions (e.g., initiating breakout rooms, loading course materials, recording attendance, recording the class, downloading and uploading the recording files to the right repositories).
  • Be available during the entire duration of the session to provide instructor and student support as needed.
  • Assist instructors with virtual classroom set-up, technical or instructional media delivery, or video.
  • Provide tier one support for troubleshooting live sessions issues (e.g., assisting students with login issues, troubleshooting audio or video issues, etc.)
Knowledge, Skills and Abilities
  • Broad overall knowledge and experience in the use of computer, audio, and video technologies.
  • Strong customer service skills.
  • Ability to quickly learn new distance online learning platform delivery tools and technologies.
  • Strong interpersonal and communication skills to work with both technical and non-technical personnel at all levels in the organization.
  • Windows 10.
  • MacOS X with MacOS 10.9 or later.
  • Large or dual monitor.
  • Broadband wired or wireless internet connection.
  • Speakers and a microphone built-in or USB plug-in or wireless Bluetooth.
  • A Webcam or HD Webcam - built-in or USB plug-in.
Education and Experience
  • Graduation or equivalent.
  • Experience working with instructional delivery in classroom and distance education a plus.
  • Proficient with one or both of the following virtual platforms: Microsoft TEAMS, Zoom
Employment Type
Full Time
Job Location
Date posted
Aug 31, 2020
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Position: Virtual Classroom Assistant

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